Contact Hope & Serenity Hub
A safe, confidential, and empathetic space to discuss your needs. Whether you are navigating a dispute, emotional distress, or seeking leadership mentorship, we are here to support you.
Our Location
K-Mall, 1st Floor, Suite FF06
Kiambu Road, Thindigua, Kiambu County, Kenya
Opposite Quickmart Thindigua • Secure visitor parking availableDirect Contacts
Phone / WhatsApp: +254 728 427200
Email Address: info@hopeserenityhub.co.ke
WhatsApp Support: Start WhatsApp Conversation →
Consultation Hours
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: By Prior Appointment
- Virtual Sessions: Flexible worldwide time zones
100% Confidentiality Guarantee
All enquiries, therapy records, and mediation discussions are treated with the strictest professional privacy under Kenyan Law and relevant professional codes of ethics.
Send Us a Confidential Message
Fill out the form below and our clinical team will get back to you within 2 business hours.
Find Us at K-Mall, Kiambu Road
Conveniently situated along Kiambu Road in Thindigua, easily accessible from Nairobi CBD, Muthaiga, Runda, Ridgeways, and Kiambu Town.
Frequently Asked Questions
Answers to the most common questions from clients starting their journey with us.
How does mediation differ from going to court?
Mediation is voluntary, confidential, faster, and significantly less expensive than court litigation. Rather than a judge imposing a verdict, an accredited mediator empowers both parties to collaboratively design an agreed resolution, preserving dignity and vital relationships.
Is everything I share completely confidential?
Yes. Confidentiality is fundamental to our practice. All counselling and mediation records, discussions, and personal disclosures are strictly protected by law and professional ethics, with exceptions only where legally mandated (such as imminent threat of serious harm).
Can I attend sessions online if I live outside Nairobi?
Absolutely. We serve clients across all 47 counties of Kenya and internationally across the African diaspora via high-definition, secure video conferencing (Zoom and Google Meet).
What payment methods do you accept?
We accept Safaricom M-Pesa (Buy Goods / Till & Paybill), direct bank transfer (EFT/RTGS), major credit/debit cards, and corporate purchase orders for institutional wellness programmes.