Privacy Policy & Client Confidentiality Statement

Last Updated: October 2026 • Kenya Data Protection Act 2019 Compliant

1. Commitment to Confidentiality

At Hope & Serenity Hub, we recognise that mediation, psychological therapy, and mentorship inherently depend on absolute psychological safety. All oral communications, intake documentation, and records are held under strict professional confidentiality.

2. Data Collection & Use

We collect personal information (name, contact numbers, email address, emergency contact, intake history) solely to facilitate consultation scheduling, deliver tailored clinical or mediation services, and maintain responsible safeguarding records.

3. Ethical & Statutory Exceptions to Confidentiality

In accordance with Kenyan Law, the Kenya Medical Practitioners and Dentists Council guidelines, and professional mental health codes of ethics, confidentiality may only be broken under exceptional circumstances:

• Where there is clear, imminent danger of serious physical harm or loss of life to the client or another person;
• Where child abuse, neglect, or harm to vulnerable dependents is disclosed;
• Under a direct, legally valid subpoena from a court of competent jurisdiction.

4. Digital & Telehealth Data Protection

Online video sessions conducted via Google Meet or Zoom utilise industry-standard end-to-end encryption. No sessions are recorded by practitioners, and clients are strictly prohibited from recording sessions without mutual, written authorization.

5. Contacting Our Data Officer

If you have questions regarding your records or data rights under the Kenya Data Protection Act 2019, please contact our administrative desk at info@hopeserenityhub.co.ke.